Policies & Regulations
Please read the following policies before you enrol with us. Thank you.
LISC accepts all learners of English over 18 years old onto its English Language programmes. We run classes in four levels from A2 to C1.
Our English programmes are for students who are learning English as a second or other language. They are not designed for native English speakers.
If a student has an issue which may affect their learning, such as dyslexia or ADHD, or a disability such as loss of sight or hearing, we would invite them to contact the Academic Manager to discuss ways in which we can help you to undertake a language course with us.
At the start of their course, students have a meeting with the Academic Manager, who will talk to them about their individual learning plan. This will help them to set learning goals and ensure they successfully engage with the programme.
Cancellation and Refund Policy
All cancellations and terminations must be made in writing to the Centre Manager of Limerick International Study Centre (LISC). Cancellation requests will be responded to within 10 working days. If a refund is approved, it will be transferred within 14 working days of the cancellation refund being approved.
Cancellation Policy is as follows:
Sick Leave Policy
Punctuality and Attendance Policy
Students who have authorised, documented sick leave/ compassionate leave will be allowed extra days class at the end of their course equal to any classes that they miss, so long as these classes can all be taken within the current study visa (in the case of visa required students).
Protection for Enrolled Learners
Limerick International Study Centre has arrangements in place with an insurance company, O'Driscoll O'Neil for the protection of students in the event that a programme ceases prematurely, e.g.,arrangements for you to complete the programme with another provider(s) or have your unspent fees and related costs reimbursed.
Student protection arrangements cover the period from when a student enrols on a programme until the time the student has successfully completed the programme.
Health Insurance Policy
Should you have any questions about medical insurance, please ask the Centre Manager (email@example.com)
Holidays and Breaks Policy
The Centre Manager, who manages all student holidays and breaks (scheduled and unscheduled) can be contacted at firstname.lastname@example.org
External End-of-programme Exams Policy
Students at LISC undertake a short assessment on a weekly basis. This allows student to check their progress and to guide them toward their external end-of–course exam.
All students at LISC who attend a course of 25 weeks or longer are required to register for the relevant external exam for their course.
In the case of students who are studying for 25 weeks or more on a student visa, these students must register for this exam at the beginning of their course. All long term students will have a meeting with the Academic Manager on the first day of their course. The Academic Manager will discuss the student’s learning plan and recommend an exam. Students who are in Ireland on a student visa will be reminded during induction that they must take an external exam. They will be asked to sign a statement to confirm this. The Academic Manager will register students for the relevant exam and inform students of the time and date of the exam in good time.
Complaints and Grievances Policy
We hope you enjoy every part of your experience at LISC. Should you have any issues, the following procedure is there for you to help you resolve any complaints or grievances you may have.
Complaints are any issue or problem you have with your experience at LISC. It includes, but is not limited to, issues with classes, classmates, teachers, accommodation or activities. All complaints are dealt with confidentially. If you have a complaint or a grievance about any aspect of your experience with us at LISC you should follow the guidelines below:
The maximum time for dealing with complaints is 10 working days.
Absenteeism and Expulsion Policy