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Complaints and Grievances Policy

We hope you enjoy every part of your experience at LISC. Should you have any issues, the following procedure is there for you to help you resolve any complaints or grievances you may have.
Complaints are any issue or problem you have with your experience at LISC. It includes, but is not limited to, issues with classes, classmates, teachers, accommodation or activities.
All complaints are dealt with confidentially.
If you have a complaint or a grievance about any aspect of your experience with us at LISC you should follow the guidelines below:
  1. If you have a complaint, you should first try to resolve it informally, before following the procedure below.
  2. Keep a record of your complaint/ grievance. Include who you talk to about it, and when.
  3. Complaints and grievances are initially presented to the Academic Manager (liz@limerickenglish.com).
  4. The Academic Manager completes the appropriate form with the student/teacher/staff member.
  5. The Academic Manager seeks to resolve the complaint and meets again with the person filing the complaint within 3 working days.
  6. If the complaint is not resolved to the complainant’s satisfaction, it is referred to the Directors of the school.
  7. The Directors meet with the complainant within 3 working days and record any details in addition to the original complaint form.
  8. The Directors seek to resolve the complaint and consult with the complainant.
  9. If the complainant is not satisfied with the outcome, a further meeting may be sought with an independent respected member of the sector.
  10. At all stages, the complainant can have a witness present when meeting with other parties.
  11. If the original complaint is against the Academic Manager then the complaint goes directly to the school Directors.
  12. If the original complaint is against the school Directors, then stages 6-8 are void and the complaint proceeds directly from stage 5 to 9, if it has not been resolved at stage 5.
The maximum time for dealing with complaints is 10 working days.
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